Returns / Guarantee Policy

Sales Philosophy

translation.net has sold thousands of translation products and services since we sold our first Power Translator in 1995. We try our best to ensure that customers are happy with their purchases. We sell only the highest quality products and services available, and we have our own private support forums to help users get the most from their purchases after the sale. We are a true value added reseller (VAR). We do not abandon our customers after the sale.

General Return Policy

Newly Passed Federal Legislation mandates that we cannot accept returns of certain items, including:

• Any item that is returned more than 15 days after delivery.
• Any CD, DVD, VHS tape, software, or cassette tape that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts
• Any item that does not have a RMA (Return Merchandise Authorization #)

Returns For Defective Merchandise

In the unlikely event of defective merchandise, you should call customer service toll free at 877-772-2456, 8AM to 5 PM Pacific Standard Time. Any item found to have manufacturing defects will be replaced at no charge, shipping or otherwise, to our customers for up to 30 days after delivery.

We Will Fix Our Mistakes

If a product is shipped in error, it will be returned to us at OUR expense. Although this is rare, it does happen occasionally. We will place a call-tag for the item and UPS will pick it up and bring it back to our warehouse. We will always ship you the correct item that you ordered as quickly as possible.

Special Orders, Foreign Orders, Hardware, & Promotions

Special orders, hardware, imported items, and promotions such as closeouts are not refundable. This includes but is not limited to Atlas, and localized software such as Microsoft Windows. All shipments outside North America are non-refundable.

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